Privacy Policy

Data collection and privacy

Golden Panda collects and processes personal data in accordance with applicable data protection regulations. Here are the types of data collected and how it is used.

  • Personal Data: This includes the details you provide during registration, like your name and contact information, essential for setting up your account and verifying your identity.
  • Financial Transactions: Deposits and withdrawals are processed with encryption to protect your payment details.
  • Technical Information: Data like your IP address and device type is collected to maintain platform security and improve performance.
  • Usage Activity: Game sessions and interactions are tracked to personalise offers and improve the service.

Purpose of data collection

Golden Panda uses collected data for account management, identity verification, fraud prevention, and personalisation.

  • Service Provision: Your data allows us to manage your account, process your bets, and provide the full range of casino services.
  • Know Your Customer (KYC): KYC verifies your identity to prevent fraud and comply with regulations.
  • Fraud Prevention: We actively monitor for suspicious activity to protect both you and the casino from any illicit operations.
  • Personalisation: Your preferences help us suggest relevant games and bonuses.

Third-party data sharing

Golden Panda shares data with trusted partners under strict confidentiality agreements for payment processing, regulatory compliance, and identity verification.

  • Payment Processors: Your financial data is securely transmitted to trusted providers like Visa, Mastercard, Skrill, and Neteller for processing transactions.
  • Regulatory Bodies: We comply with all legal requirements, which may involve sharing data with relevant gambling authorities to maintain our operating license.
  • Verification Services: To expedite KYC checks and ensure account security, we may engage with third-party verification services.

Security measures

Golden Panda uses several security measures to protect player data and ensure game fairness.

  • 256-bit SSL Encryption: Industry-standard encryption protects your data during transmission.
  • Certified Random Number Generator (RNG): We use certified RNGs to guarantee fair play across all our games.
  • Regular Security Audits: Systems are regularly checked for vulnerabilities.
  • KYC Procedures: Mandatory identity verification before your first withdrawal adds an extra layer of security, protecting against fraudulent activity.

GDPR rights

Under the General Data Protection Regulation (GDPR), you have rights over your personal data.

  • Right to Access: You can request a copy of the personal data we hold about you at any time.
  • Right to Rectification: If any of your information is inaccurate or incomplete, you can ask us to correct it.
  • Right to Erasure ('Right to be Forgotten'): Under certain conditions, you can request that we delete your personal data.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances.

Cookie policy

Golden Panda uses cookies to remember preferences, track site usage, and improve your experience.

  • Essential Cookies: These are vital for the basic functioning of our website, allowing you to navigate and use features like logging in.
  • Performance Cookies: They help us understand how visitors interact with our website by collecting anonymous data, enabling us to make improvements.
  • Functional Cookies: These remember choices you make, such as your preferred language or region, to provide a more tailored experience.
  • Marketing Cookies: Used to deliver advertisements relevant to you and your interests, based on your browsing activity.