Terms and Conditions
General terms and conditions
This page sets out the terms and conditions governing the use of Golden Panda. By registering an account, you agree to these terms. Please review them carefully to understand your rights and obligations as a player.
- Age Restriction: You must be 18 years or older to register and play at Golden Panda.
- One Account Policy: Each player is permitted one active account. Duplicate accounts may be closed.
- Player Responsibility: You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. Keep your login information safe.
- Fair Play Commitment: All games use certified Random Number Generators (RNGs) for random and unbiased outcomes.
Deposits and withdrawals
Here are the key rules for deposits and withdrawals.
- Deposits in Your Name: All deposits must be made from a bank account, debit card, credit card, or e-wallet in your own name. We cannot accept funds from third parties.
- Withdrawal Verification: Before your first withdrawal, you'll need to complete our Know Your Customer (KYC) process. This involves submitting some identification documents to verify your identity and prevent fraud.
- Minimums & Maximums: The minimum deposit is €10, while the minimum withdrawal is €20. Daily withdrawal limits are set at €5,000, with a monthly limit of €20,000.
- Payment Methods: We accept a variety of popular methods including Visa, Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, Paysafecard, and bank transfers.
| Requirement | Details |
|---|---|
| Min Deposit | €10 |
| Min Withdrawal | €20 |
| Max Daily Withdrawal | €5,000 |
| Max Monthly Withdrawal | €20,000 |
| E-wallet Withdrawal Speed | Within 24 hours |
| Card Withdrawal Speed | 2-5 days |
| Bank Transfer Speed | 3-7 days |
Min Deposit€10
Min Withdrawal€20
Max Daily Withdrawal€5,000
Max Monthly Withdrawal€20,000
E-wallet Withdrawal SpeedWithin 24 hours
Card Withdrawal Speed2-5 days
Bank Transfer Speed3-7 days
Bonus terms
Bonuses come with terms that affect how and when you can withdraw. Read them before claiming.
- Welcome Package: 200% deposit bonus up to €7,500 plus 50 free spins on your first deposit. 30x wagering requirement, 7-day deadline.
- Wagering Requirements: Bonus funds typically come with a 30x wagering requirement, meaning you need to bet the bonus amount 30 times before it becomes withdrawable cash. The wagering must be completed within 7 days.
- Maximum Bet: While playing with bonus funds, please adhere to the maximum bet limit of €5 per spin or game round to ensure your bonus remains valid.
- Bonus Expiry: You have 7 days to meet the wagering requirements for most bonuses. Unused bonus funds or free spins may expire after this period, so play wisely.
- No Deposit Bonus: €10 no deposit bonus with 60x wagering, €100 max cashout, 7-day expiry.
| Requirement | Details |
|---|---|
| Standard Bonus Wagering | 30x |
| Free Spins Winnings Wagering | 30x |
| No Deposit Bonus Wagering | 60x |
| Max Bet with Bonus | €5 |
| Bonus Expiry | 7 days |
Standard Bonus Wagering30x
Free Spins Winnings Wagering30x
No Deposit Bonus Wagering60x
Max Bet with Bonus€5
Bonus Expiry7 days
Responsible gambling
Golden Panda provides tools and resources for responsible gaming.
- Play Responsibly: Set limits for yourself and never chase losses. Gambling should be for entertainment.
- Self-Exclusion Tools: You can block access to your account for a specified period. Contact support to set this up.
- Deposit Limits: You can set daily, weekly, or monthly deposit limits to manage your spending effectively. This is a great way to stick to your budget.
- GamCare Support: For further advice and support on problem gambling, we recommend visiting the GamCare website or contacting their confidential helpline.
- Underage Gambling Prevention: We employ strict age verification measures to prevent underage gambling, ensuring our platform is a safe space for adults.
Security and privacy
Golden Panda uses encryption and certified RNGs to protect your data and ensure fair play.
- SSL Encryption: 256-bit SSL encryption protects all data transmitted between you and the servers.
- Certified RNG: Games use certified Random Number Generators for fair outcomes.
- Privacy Policy: See the privacy policy page for full details on how your data is collected and used.
- Account Security: We implement various security protocols to protect your account from unauthorised access. Always use a strong, unique password and keep it confidential.
Intellectual property and prohibited actions
To maintain a fair and enjoyable environment for everyone, certain actions are strictly prohibited. This also ensures that our brand, games, and content are protected.
- Intellectual Property: All content on Golden Panda, including game titles like Book of Dead, Sweet Bonanza, and Gonzo's Quest, logos, and website design, is the intellectual property of Golden Panda or its licensors.
- Prohibited Use: You may not copy, reproduce, distribute, or modify any part of our website or its content without our express written consent.
- Cheating and Fraud: Any attempt to cheat, use bots, exploit glitches, or engage in fraudulent activities will result in immediate account termination and potential legal action.
- Abusive Behaviour: Harassing or abusive behaviour towards our staff or other players is strictly forbidden and will not be tolerated.