Responsible Gambling
Responsible gambling policy
Golden Panda is committed to providing a safe and responsible gaming environment. The platform offers a range of tools and resources to help players manage their gaming activity and maintain control over their spending.
- Your Fun, Our Priority: Golden Panda aims to provide a safe environment where you can enjoy games while staying in control.
- Tools for Control: Several tools are available to help you manage your gameplay and stay within your limits.
- Support When Needed: If gambling becomes a concern, help is available. See the resources listed below.
- A Secure Environment: Age verification and security protocols are in place to protect all players.
Self-assessment questions
These questions can help you reflect on whether your gaming habits are healthy. Answer them honestly.
- Frequency and Duration: Do you find yourself playing more often or for longer periods than you initially intended, even when you planned to stop?
- Financial Impact: Have you ever gambled with money you couldn't afford to lose, or borrowed money to fund your gaming activities?
- Emotional State: Do you often gamble to escape from problems or to relieve feelings of stress, anxiety, or depression?
- Impact on Life: Has your gambling started to negatively affect your relationships, work, or studies?
- Chasing Losses: Do you feel an urge to win back money you've lost, often leading to further gambling sessions?
Responsible gaming tools
These tools let you set limits on your deposits, losses, session time, or take a break from gambling.
- Deposit Limits: Set a maximum amount you can deposit within a specific period (daily, weekly, or monthly) to control your spending.
- Loss Limits: Define the maximum amount of net losses you're willing to incur over a chosen timeframe. Once hit, you won't be able to place further bets until the period resets.
- Session Limits: Establish a maximum duration for your gaming sessions. You'll receive a notification when your time is up, giving you the option to continue or end your session.
- Cooling-Off Periods: Take a break from gambling for 24 hours to six months. You won't be able to deposit or play during this time, but you can still withdraw.
- Self-Exclusion: For a more significant break, you can choose self-exclusion for a period of six months to five years. This is a serious commitment and is irreversible for the chosen duration.
| Tool | Details |
|---|---|
| Cooling-Off Duration | 24 hours to 6 months |
| Self-Exclusion Duration | 6 months to 5 years (irreversible) |
Cooling-Off Duration24 hours to 6 months
Self-Exclusion Duration6 months to 5 years (irreversible)
Player protection and age verification
Golden Panda verifies player age and identity through KYC checks. The platform is restricted to players aged 18 and over.
- Age Verification (KYC): We require Know Your Customer (KYC) checks before your first withdrawal. This process helps confirm your identity and age, ensuring compliance with legal requirements.
- Strict 18+ Policy: Golden Panda is strictly for players aged 18 and over. We actively monitor and enforce this policy to maintain a safe and legal gaming environment for everyone.
- Advanced Security: Personal and financial information is protected by 256-bit SSL encryption.
- Certified Fairness: All games use certified Random Number Generators (RNGs) for fair outcomes.
Support resources
If you or someone you know needs help with gambling, these organisations offer free, confidential support.
- GamCare: GamCare provides vital information, advice, and support for anyone affected by problem gambling. Visit gamcare.org.uk for assistance.
- Gamblers Anonymous: A fellowship of people who share their experience, strength, and hope with each other that they may solve their common problem and help others to do the same. Visit gamblersanonymous.org.
- BeGambleAware: Offers free, confidential support and advice to anyone worried about their gambling, or the gambling of a friend or family member. Visit begambleaware.org.
- National Gambling Helpline: For immediate, confidential support, you can contact the National Gambling Helpline. They are available to listen and provide guidance on where to turn next.